Société Générale is a French multinational banking and financial services company headquartered in Paris.

Loan approvals

Challenge

One of its subsidiaries needed a faster and more efficient way to check consumer loan requests, a process involving nearly 100 steps. The as-is process was taking on average 20 minutes and required many manual steps for operations users to complete.

Solution

eBA workflow and document management solutions were implemented to automate all the process steps involved in evaluating and approving consumer loan requests. Due to different SLAs in terms of response time governing various types of loans requested, different rules had to be set-up depending on the type of loan requested. eBA also needed to be integrated with 7 different external databases to pull relevant information for loan evaluation.

Time to Implement eBA

> 160 hours

Result

eBA saved Société Générale significant time and money by reducing by 50% the loan evaluation and approval processes. Operational costs decreased 60% because eBA enabled more loan processes per day with fewer operations users. And customer satisfaction doubled as a result of faster loan decisions.